Terms and Conditions

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These terms and conditions apply to goods and services supplied to you - including your use of www.tanstravelclub.co.uk and/or www.tanscookingclub.co.uk (“our Website”) - by us, Tan's Travel Club and/or Atelier Cuisine - Tan's Cooking Club (“us”, “we”, “our”), company number 80903796300026, who operate Atelier Cuisine - Tan's Cooking Club.

You should read, and ensure persons that you book into a cooking session are aware of and read, these Terms & Conditions carefully before requesting our goods and services (e.g. booking a cooking session, or buying a voucher, gift card) as they set out your rights and the conditions on which we make those goods and services available to you. By requesting or using our goods and services, or otherwise indicating your consent, you agree to enter into a contract with us and be bound by these Terms & Conditions. Please carefully check the details of any order and correct any errors before you place it.

You should also read, and ensure persons that you book into a cooking session are aware of and read, our Privacy Policy and Cookies Policy located on our website www.tanstravelclub.co.uk (to find out what kind of information we collect about you, how we use and safeguard such information and your rights and choices in relation to this), Terms for Competitions (if you are entering into a competition/prize promotion - these will also be available on our promotional posts about that competition/prize promotion), our Terms for Contributions if you are submitting content to us (e.g. as part of a competition/prize promotion), and any other terms that we notify you apply at the time such as terms and conditions applicable to offers and promotions. We reserve the right to cancel offers or promotions at any time and they are always subject to availability. If you have any questions, please get in touch with us as described below under the ‘Contact us’ heading.

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By booking a cooking session with Tan's cooking club - Atelier Cuisine, you agree that:

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1. You have permission to act on another person’s behalf when you provide their personal information to us, and register them for a cooking session, and that you and any other persons registered for the cooking session have read and understood our Privacy Policy.

2. You will wear practical clothing, including flat shoes that cover your toes, a minimal amount of jewellery, hair tied back or a cap where necessary and an apron.

3. You will not attend if you have been unwell within the 48 hours before your session. This is to protect all of our customers and staff as illnesses can be spread through food and close contact. Please note that our cancellation and rescheduling policy (below) will still apply if you are unwell as per those terms and conditions below, therefore, we suggest that you send someone in your place (as explained at paragraph 16 below).

4. You will not attend if you have tested positive for Covid-19 within 7 days before your session.

5. You may be refused admission or asked to leave a class if we suspect that you are under the influence of alcohol or an illicit substance, are unwell or are engaging in inappropriate behaviour. No refunds or rescheduling will be offered in those circumstances.

6. You will follow all our hygiene and safety instructions and procedures. You acknowledge, however, that whilst we will suggest health and safety measures, it is impossible for us to safeguard your health and safety at all times especially in an online session. You understand and agree that you are ultimately responsible for your own health and safety and that there is an element of risk inherent in participating in a cooking session or event.

7. You alone are responsible to ensure any ingredients you purchase before an online cooking class are suitable for your own health needs, and safely transported, stored and (if applicable) prepared.

8. Following your class, you will follow all our instructions and you alone are responsible for the preparation, transportation, storage, reheating, cooking and consumption of food and meals.

9. By purchasing a cooking session for you or someone else you accept that if taking food home, you will bring/provide a suitable container(s)/cool bag(s) and follow transporting, cooling and reheating regulations. You alone are responsible for adhering to these instructions.   

10. By purchasing a cooking session for you or someone else you alone take responsibility for the adherence to the following guidance: Hot food when held must be kept at 63°C or above. You can keep it below 63°C for up to two hours. If it has not been used within two hours, you should either a) cool the food as quickly as possible to a temperature of 8°C or below or b) throw it away. Reheated food must be steaming hot all the way through. Cold food must be kept at 8˚C or below. Keep chilled food out of the fridge for the shortest time possible. It is recommended to keep your fridge at 5˚C. 

11. We provide all other equipment, ingredients and aprons for our cooking sessions. A contribution for ingredients and costings is included in the fixed price of all cooking sessions. By purchasing a cooking session you agree to this contribution. 

12. You and your guests may be photographed and/or filmed during your class. We may use your name and any photographs and/or recordings featuring you, and may cut, edit and adapt the same as necessary, in our atelier, on our Website, on social media channels associated with our Atelier Cuisine - Tan's Cooking Club, or in our marketing and promotions. If you want further information about how we use your personal data, please refer to our Privacy Policy.

13. You will indemnify and hold us and our employees harmless from all claims, damages, liabilities and causes of action which may arise as a result of:

    1. your preparation, storage, re-heating and consumption of food after your class;

    2. any loss of personal property whilst on our premises;

    3. any injuries or damages you sustain or, or that your guest or anyone affiliated with or connected with you, may sustain in connection with or resulting directly or indirectly from your or your guest’s, or affiliated or connected person’s, involvement in our cooking sessions.

14. Our liability to you shall not exceed the total price charged for any sessions you have paid for.

15. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence or any other losses which cannot be excluded or limited by applicable law (such as relating to the protection of your personal information)

16. We do not permit personnes under the age of 18 to attend cooking classes unattended. Persons aged 16 or 17 years are able to attend an adult class but must be accompanied by a paying adult. We do not permit children under the age of 16 to attend cooking sessions.

17. Only paying guests are permitted to be in our premises whilst sessions are in progress or are permitted to view and/or hear online cooking sessions.

18. Alcohol will only be served to those who are 18 and over. Proof of age will be required for all persons that attend our sessions. You must consume any alcohol offered responsibly. You must ensure that any persons under 18 attending with you do not consume alcohol.

19. Any participant in a cooking session is welcome to send another person in their place as long as you inform us by calling or emailing us (as described below under the ‘Contact us’ heading) at least 1 business day prior to the session of that person’s name, allergies, dietary requirements and any other special requirements (for example, access needs), and that person has read and consented to these Terms and Conditions and our Privacy Policy.

20. Nothing in these terms and conditions is intended to affect your legal rights under the Consumer Rights Act 2015.

 

Bookings and cancellations for cooking sessions:

1. If you need to cancel or reschedule a booking you must do this by emailing us (at the email address below under the ‘Contact us’ heading) at least 2 days before the date of your class and you will be given a full refund for the cooking class. We are sorry that we will be unable to refund or reschedule a cooking class with less than 2 days’ notice.

2. For private group sessions, a set charge and maximum number of participants (8 personnes) applies to all group bookings for a private event and you will be charged this amount even if the number of people you have falls. You will be advised of the set charge on the session booked at the time of booking. Payment in full is required at the time of booking.

3. In the event that you cancel your booking in full, our refund policy is as follows: a) If you give us 14 days or more notice prior to the session date, we will refund 100% of your payment, b) If you give us less than 14 days notice and at least 7 days or more days’ notice prior to the session date, we will refund 50% of your payment, c) If you give us less than 7 days notice we are unable to offer any refunds.

 

Terms and conditions for products purchased in conjunction with cooking classes

 

1. At the time of your session, you may purchase products at an additional cost..

2. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us (see ‘Contact us’ below).

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Food Allergy Policy

1. Ingredients may contain or have been manufactured/prepared on shared equipment with wheat, dairy, eggs, nuts, fish, soya and shellfish and other allergens.

2. You must inform us of any dietary requirements and allergies that you and any other participants have at the time of booking and confirm those when you arrive for your cooking class. Where a person attends in replacement of another person, you must notify us in advance as per paragraph 15 of these terms and conditions.

3. We will provide you with a work area that should not have the ingredients you are allergic to, however, when you attend a cooking session, you are ultimately responsible for avoiding allergens and ensuring your guests avoid allergens.

4. You alone are responsible, and we accept no responsibility, for ensuring that allergy and dietary requirements are looked after for anyone who consumes any food you take home from a cookery class.

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Terms and conditions for vouchers for cooking classes

 

ATELIER CUISINE (TAN'S COOKING CLUB) VOUCHERS PURCHASED AT WWW.TANSTRAVECLUB.CO.UK and/or WWW.TANSCOOKINGCLUB.CO.UK

 

1. Vouchers for cooking sessions are available for purchase online from our Website.  

2. The receipt and voucher should be delivered to the recipient by email within 24 hours of placing the order. If you do not receive that email within this time, please check your spam/junk mail folder and then contact us as described below under the ‘Contact us’ heading.

3. The voucher will expire 12 months from the date of purchase. Please keep your receipt as proof of purchase in case of any queries. We cannot accept responsibility for lost or stolen voucher codes.

4. The gift voucher is only valid for coking session with us, Atelier Cuisine - Tan's Cooking Club.

5. The gift voucher may not be exchanged for cash.

6. If the session and / or  any products purchased total less than the value of the voucher amount, any balance will remain on the voucher and can be redeemed on our cooking sessions s and/or associated products. We cannot provide change for partly redeemed vouchers in the form of currency or credit or debit cards.

7. To redeem a voucher, enter the voucher code on our Website within the required box at the checkout page.

8. We are unable to provide refunds for vouchers purchased. 

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General terms about using our products and services

 

1. When using our products and services (including our Website and all the content on it which we own or licence), you agree that you will not:

   1. do anything illegal or infringe our own or other people’s rights.  If you want to use any of our content and intellectual property (including our trademarks, logos, recipes or other content), you need our (or our Licensor’s) permission but we may not be able to grant you depending on the circumstances. Without such permission you may not record, photograph copy, reproduce, download, store (including on any other website), distribute, transmit, broadcast, commercially exploit or modify in any way any of our content, classes and intellectual property, or permit or assist anyone else to do the same. For example, you must not charge others for our goods or services and you must not record, photograph or reproduce our recipes or cooking sessions. Any recipes or other material we give to you is for your private domestic use only.

   2. reduce the use and enjoyment of our products and services by anyone else including (but not limited to) doing anything which is libellous (damages the reputation of someone), breaches anyone's privacy, or which may harass, cause real distress or inconvenience to any person.

   3. impersonate any person or entity or misrepresent your connection or affiliation with a person or entity, or otherwise solicit, collect or store (or attempt to solicit, collect or store) personal information about other users or our products and services.

   4. reformat or frame any portion of the web pages that are part of our Website.

   5. copy or modify the HTML code used to generate web pages on our Website.

   6. use any device, software, or procedure that disrupts, interferes  or attempts to disrupt or interfere with our Website, the networks or servers we use.

   7. take any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on our IT infrastructure on our Website.

   8. modify, adapt, translate or reverse engineer any portion of our Website.

   9. disclose to any third party any information identified as confidential, or which ought to be regarded as confidential, about the business of us and our affiliates.

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Limitation on our liability

1. Except for any legal responsibility that we cannot exclude under law (such as for death or personal injury), we are not legally responsible for any losses that:

   1. were not foreseeable to you and us when these Terms were formed (which means any losses that neither you nor us could reasonably anticipate when the Terms were entered into); or

   2. that were not caused by any breach on our part

   3. business losses;

   4. Indirect and/or consequential losses; and

   5. losses to non-consumers of our products and services.

   6. No one other than you and us has any right to enforce any of these Terms.

 

Disputes

1. If you have any complaints or issues please contact us as soon as possible. Your concerns are important to us and we will try to resolve any disputes with you quickly and efficiently.

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Changes to these Terms and Conditions

1. These Terms were last updated on 01 Feb 2022. We may vary these Terms from time to time without advance notice except we will obtain your consent prior to you obtaining our products and services where required by law. 

2. Our updated terms will be displayed on our Website and you agree to be bound by the updated version.

 

Contact us:

​Should you need to contact us, if you have any questions about these Terms and Conditions, you can:

1. Contact us via our Website..

2. Email us at info@tanstravelclub.co.uk and/or info@tanscookingclub.co.uk

3. Write to us at 14, Grand Rue des Rosiers, 11600.  Malves-en-Minervois 

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